Customer Service

Frequently Asked Questions

Can’t find what you are looking for? Call us at 1-888-396-6552.

Formula Pro

How do I set up my Formula Pro powder container?

For a quick reference set up guide, click here.  We recommend following the complete instructions in the user manual.

Is the Baby Brezza Formula Pro BPA and Phthalate Free?

Yes, the Baby Brezza Formula Pro is BPA and Phthalate Free.

How do I know which Measuring Insert to use?

For a complete list of US Formula Powders and their correct Measuring Inserts, click here.

For a complete list of Canadian Formula Powders and their correct Measuring Inserts, click here.

If your powder is not listed, please contact customer service at customerservice@babybrezza.com

My Formula Pro is dispensing more formula than indicated on the ounce selector on the control panel. Why?

The ounce size on the Formula Pro control panel indicates water volume only. When powder is added to the water, the volume  is increased, just like when you make a bottle by hand. The final volume of mixed formula is expected to be a little over the ounce amount indicated on the control panel. If the amount of formula is significantly higher than the ounces you are expecting, please contact us.

My Formula Pro is dispensing less formula than indicated on the control panel. Why?

Clean the Funnel Compartment to make sure formula powder isn’t clogging the machine.  Contact customer service if the problem persists.

One Step Baby Food Maker

Is the Baby Brezza One Step Baby Food Maker BPA and Phthalate Free?

Yes, the One Step Baby Food Maker is BPA and Phthalate Free.

Is the Baby Brezza One Step Baby Food Maker dishwasher safe?

The bowl and blade are top rack dishwasher safe. The drive shaft should always be removed before washing.

What is the capacity of the Baby Brezza One Step Baby Food Maker?

The bowl of The One Step Baby Food Maker holds 2 ½ cups.

Do I need to peel fruits and vegetables before using in the Baby Brezza One Step Baby Food Maker?

We recommend peeling fruits and vegetables for young babies. We recommend checking with your pediatrician before offering any new foods, including fruit and vegetable peels and skins, to your child.

How do I clean the Steam Tank for my Baby Brezza One Step Baby Food Maker?

We recommend regular cleaning of the Steam Tank to prevent damage to the machine from mineral deposits. The frequency of cleaning will depend on the type of water you are using and how much mineral deposit build up forms. Always unplug before cleaning. Put 1/3 cup white vinegar and 1/3 cup distilled water in machine and let sit overnight. Pour out vinegar and water solution (refer to user manual for proper emptying instructions). Refill Steam Tank with purified water, plug in machine and run “Steam” cycle for 10 minutes. Let Steam Tank cool and scrub with a cleaning brush if necessary. Rinse with purified water to eliminate any remaining vinegar taste. Empty tank and fill with clean water before cooking.

General Information

I am a retailer and would like to carry Baby Brezza products in my store.

Contact customerservice@babybrezza.com and your inquiry will be forwarded to our sales department.

Do Baby Brezza products come with a warranty?

Yes, you can view our warranty here.

Online Orders

How much will it cost to ship my order?

Shipping costs can be found here.

What is your return policy?

Please review our return policy here.

Do you offer gift wrapping?

At this time, we do not offer gift wrapping.

Contact Us

By Phone

Our Customer Service team is available to assist you Monday through Friday, 9am to 11pm EST.  The phone number is 888-396-6552.

By Email

All emails will be answered as quickly as possible, within 24 to 48 business hours (though usually sooner).

customerservice@babybrezza.com

By Mail

We recommend calling or emailing us before returning product back to us.

Our mailing address is:  Baby Brezza Customer Service, 250 Passaic Street, Newark NJ 07104.